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Note: Ensure that you have enabled the corresponding server side logs (refer to KB22509 ), before proceeding with the following procedure. ![]() If you have opted to use a packet sniffer other than Wireshark or tcpdump or using the Linux OS, refer to the the vendor instructions for enabling the packet capture on the appropriate interface. PULSE SECURE CLIENT WILL NOT LAUNCH FROM WEB PORTAL MAC OSThe following detailed instructions are for collecting a packet sniffer (If applicable to your issue) on Windows by using Wireshark and on Mac OS using the built-in tcpdump. In the Admin Console go to System > Log/Monitoring > Client Side Logs > Settings.Please note that logging on the client will be automatically enabled at level 3 (which is typically all that is required the level will be changed if needed). The Appliance then appends to the log file each time the feature is invoked during subsequent user sessions. These settings are global, which means that the PCS Series Appliance writes a log file to all clients that use the enabled feature. When you enable logging for Network Connect/VPN Tunneling, the Appliance writes a log to any client computer that uses either Network Connect or Pulse Secure Client. Client-side logging is useful for debugging problems with an PCS Series Appliance client-side feature such as Network Connect. If you do not enable client side logging on the PCS device, then the corresponding client log files described below will NOT be generated for Network Connect or Pulse. See Apple Article HT3994 or Apple QA Article 1176 for more information. Microsoft Network Monitor is especially useful in cases where Wireshark is unable to capture on the local adapter (this is commonly a problem with PPP and Aircard adapters). For Apple Operating Systems (OS), we also commonly suggest the use of “tcpdump” which is a command line tool that is included with all versions of Mac OS X. For Windows Operating Systems (OS), you can also use the Microsoft packet sniffer, Microsoft Network Monitor (article ID: KB933741) which is free for download and commercial use. PULSE SECURE CLIENT WILL NOT LAUNCH FROM WEB PORTAL FULL VERSIONWhile Pulse Secure does not advocate or condemn the use of any such packet sniffer in particular, we commonly suggest the use of Wireshark as the full version is freely available for commercial use and it is supported on a wide range of platforms (Windows, Mac OS, Linux, and so forth). See Wireshark’s FAQ for additional details. Such a packet sniffer will be required by Pulse Secure Support in order to validate the traffic pattern(s) and behavior on the client machine’s local network. Please ensure that the packet sniffer which you chose will allow you to save the TCP capture in either pcap or tcpdump(.dmp) format. PULSE SECURE CLIENT WILL NOT LAUNCH FROM WEB PORTAL INSTALLPulse Secure does not assume any responsibility for the selection of or use of these third party sites and products, so we do ask that you take the time to evaluate and gain the necessary approval needed to install such a program on the designated client machine and Application Server (if possible) prior to starting the log gathering process. PULSE SECURE CLIENT WILL NOT LAUNCH FROM WEB PORTAL FOR FREEThere are several packet sniffers available today for a price and others available for free for download and use. ![]() ![]() Packet Sniffers are programs for capturing live traffic on a client network.
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